Frequently Asked Questions
Orders &
Delivery
How do I receive my CS2 skin after purchase?
You’ll receive a Steam trade offer from our delivery bot within 5 minutes of a successful transaction.
What if I didn’t get my item?
Please verify your trade URL and that your Steam inventory is set to public. Then contact support@allskins247.com.
Can I choose a delivery time?
No, delivery is automated and immediate. All items are sent as soon as payment is confirmed.
Payments
What payment methods do you accept?
We accept Visa, MasterCard.
Is my payment information secure?
Yes. All transactions are processed via secure gateways with SSL encryption.
Account & Security
Do I need a Steam account?
Yes. A valid Steam account with a public inventory is required to receive CS2 skins.
How do I update my trade URL?
Log into your Steam profile, go to Inventory → Trade Offers → Who can send me Trade Offers, and copy your Trade URL.
Refunds & Disputes
Can I get a refund?
We do not offer refunds for delivered digital goods. If you experienced an issue, please contact support.
What if I was charged but didn’t receive my item?
Please send us your order ID and transaction screenshot at support@allskins247.com — we’ll investigate ASAP.
Skins & Trading
Are your skins tradable?
Yes. All our skins are tradable and ready for instant delivery via Steam.
Do you sell StatTrak and Souvenir items?
Absolutely! You’ll find a variety of skins including StatTrak, Souvenir, and rare collectibles.